Here at Community IT, our longstanding commitment to helping nonprofits use technology effectively began back in 1993. We began as the philanthropic division of a small business that provided IT services to corporate and government clients, occasionally drawing upon their expertise and often upon their back office support to help nonprofits with their technology needs. We outgrew our parent company and in 2001 we went through a friendly spin-off to become an independent company.
We brought together people who were invested in the nonprofit sector and were talented with technology, and built a team that worked exclusively with nonprofit organizations. Instead of reselling a single product, we believed that our clients most needed a trusted advisor that could help them evaluate complex technology decisions, and walk with them through implementation and support of the solutions. We became their outsourced IT department and their advocate with the increasing number of technology vendors they worked with as nonprofits became more reliant upon technology for all business functions.
In addition to the social mission of serving nonprofits, we also wanted to be the type of place that helped employees to find growth and fulfillment. As a result, we found that employees wanted to stay and grow with us, and today we find that over one-quarter of our staff have been with us for over a decade.
We sought to model this type of sustainability not only in a personal sense, but also as a company. To ensure that the interests of our employees and clients – not outside financial interests – would drive the strategic direction of our company we implemented an Employee Stock Ownership Plan in 2004 and became 100% employee owned by 2012. Corporate sustainability also meant working toward positive environmental and social results. To this end, we made decisions such as becoming 100% clean energy powered, implementing “green” technologies, and being active as board members and volunteers in community organizations. .
Our company continued to grow steadily, and while our mission and core values remained the same, our service delivery model changed as technology and the needs of our clients changed. Our current approach relies more on centralized management and remote support, and we believe strikes the right balance between the understanding and accountability that comes with a face-to-face relationship and the efficiency of remote and centralized services.
With a staff of about 40 and supporting thousands of endpoints, Community IT is now among the Top 200 Managed Services Providers in North America and is a recognized leader in the nonprofit technology community. In 2016 Community IT Innovators was the highest ranked MSP in Washington DC, ranked #163 in the 2016 MSPMentor 501 for North America, and ranked #191 globally. Not bad for a small company that serves only nonprofit clients!
The large majority of our work is with organizations headquartered in the Washington, D.C. and Baltimore metropolitan areas.