Blog

IT Lessons from the Tour de France

Categories: Community IT News

Any of you who know me probably also know that I’m an avid participant and fan of endurance sports. So with the Tour de France in full swing and my colleague Peter Mirus having recently written about the importance of tenacity in software implementation, it struck me that there’s no better example than the Tour for the importance and value of tenacity for achieving most any goal. And particularly the goal of successfully implementing a new information system.

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Talent, Time, Tenacity

Categories: Strategy

Each year, Community IT Innovators helps a variety of non-profits assess their business needs and select information systems to support those needs. We frequently find that though clients give a good deal of attention to what the software selection process will entail, they give very little attention (by comparison) to what the software implementation process will entail. Orchestrating a successful software implementation requires developing and managing a number of moving parts and organizational qualities. In this post I focus on three fundamental aspects of a successful implementation: talent, time, and tenacity.

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Better Service through Gauges

Categories: Community IT News

Community IT’s leadership team established a set of team and company Key Performance Indicators (KPIs) a few years ago. Pulling the data was tedious and time consuming. Managers had to run canned reports from our PSA (Professional Services Automation) system, or create complicated pivot tables from CSV exports or direct SQL connections. In addition to being time consuming, the end results were inaccurate and inconsistent.

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Getting Started: Nonprofit Technology Policies

Categories: Strategy

How often does your organization replace old computers? Who in your organization will get the new computers? Do you have a computer replacement policy? If your organization is like most others, the answer is probably "I don't really know" or maybe even "I think they go to the most senior/tenured/liked people in the office will get new ones when they complain." Moreover, if your office is anything like the ones I have worked with and supported as a consultant, this is a topic you discuss with your co-workers on a regular basis, while waiting for software to load on your aged computer.

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Moving to the Cloud, a Practical Guide – Part 2

Categories: Tech Tips

My last post reviewed options, migration steps, and requirements for moving to the cloud. In this post, I wanted to get a little more granular. While Google and Microsoft fiercely compete to provide the best cloud options to their clients and to nonprofits, there are some other elements to consider when you think it’s time for your organization to move to the cloud. We’ll look at some of the solutions offered with different platforms and develop an approach around migrating.

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Microsoft Surface Impressions

Categories: Tech Tips

With the Surface Pro 3 coming out later this month and Microsoft’s claims that it’s “the tablet that can replace your laptop,” it’s worth giving the Surface another look. The Surface is a compelling option for your next laptop purchase – if you don’t mind a few compromises.

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Moving to the Cloud, a Practical Guide – Part 1

Categories: Tech Tips

Cloud computing has fundamentally transformed the technology landscape, enabling nonprofits to gain access to powerful and robust systems that were previously out of reach. Although this topic can seem daunting, it’s worth the investment time and attention for anyone looking to advance the technical scope of their organization through improved IT systems and the best tools available in the market today. This guide will review cloud options, migration steps, and requirements for moving to the cloud.

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Salesforce1 for Nonprofits a Game Changer?

Categories: Community IT News

At the Salesforce1 + Innovation Force event last week in Washington, D.C., Salesforce announced a major enhancement to its nonprofit offering. The enhancement is called Salesforce1 for Nonprofits, and brings program management, community engagement, marketing communications, and "fundraising" capabilities into its core offering for nonprofits. To understand the significance of this, we need to look back at the recent history of the Salesforce platform.

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