Blog

Better Security through 2FA

Categories: Community IT News

Security breach…yet again. This one is notable for involving personal (in many cases intimate) photos of celebrities being hacked and stolen from iCloud. Apple has released a statement indicating that the hacked accounts were subject to a brute force attack in which a hacker knew the email address and relentlessly tested passwords and secret answers until the correct ones were identified. Regardless of the details, the immediate lesson is that our data and information systems are always at risk of breach. Many of the photos in the celebrity hacking incident date back over 3 years, suggesting that the hacker(s) had access for at least that long.

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Make the Most of What You’ve Got – Information Systems

Categories: Blog

Many Community IT clients under-leverage information systems already owned by the organization. There are a variety of reasons for this, but foremost among them is that information systems are frequently chosen to meet a particular set of prioritized business requirements, which become the focus of the initial implementation. As time passes, one or more of several conditions can emerge.

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Why bother with a Network and Security Assessment?

Categories: Blog

We haven’t had any problems. We don’t have anything worth stealing. Our staff knows enough to keep us safe. There are a lot of things we tell ourselves to help us feel safe and secure. But network stability and security is one case where you can’t rely on the old phrase of “what you don’t know can’t hurt you.” The truth is, the more you know, the better. Information and outside expert opinions go a long way to improving things.

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IT Lessons from the Tour de France

Categories: Community IT News

Any of you who know me probably also know that I’m an avid participant and fan of endurance sports. So with the Tour de France in full swing and my colleague Peter Mirus having recently written about the importance of tenacity in software implementation, it struck me that there’s no better example than the Tour for the importance and value of tenacity for achieving most any goal. And particularly the goal of successfully implementing a new information system.

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Talent, Time, Tenacity

Categories: Strategy

Each year, Community IT Innovators helps a variety of non-profits assess their business needs and select information systems to support those needs. We frequently find that though clients give a good deal of attention to what the software selection process will entail, they give very little attention (by comparison) to what the software implementation process will entail. Orchestrating a successful software implementation requires developing and managing a number of moving parts and organizational qualities. In this post I focus on three fundamental aspects of a successful implementation: talent, time, and tenacity.

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Better Service through Gauges

Categories: Community IT News

Community IT’s leadership team established a set of team and company Key Performance Indicators (KPIs) a few years ago. Pulling the data was tedious and time consuming. Managers had to run canned reports from our PSA (Professional Services Automation) system, or create complicated pivot tables from CSV exports or direct SQL connections. In addition to being time consuming, the end results were inaccurate and inconsistent.

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Getting Started: Nonprofit Technology Policies

Categories: Strategy

How often does your organization replace old computers? Who in your organization will get the new computers? Do you have a computer replacement policy? If your organization is like most others, the answer is probably "I don't really know" or maybe even "I think they go to the most senior/tenured/liked people in the office will get new ones when they complain." Moreover, if your office is anything like the ones I have worked with and supported as a consultant, this is a topic you discuss with your co-workers on a regular basis, while waiting for software to load on your aged computer.

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Moving to the Cloud, a Practical Guide – Part 2

Categories: Tech Tips

My last post reviewed options, migration steps, and requirements for moving to the cloud. In this post, I wanted to get a little more granular. While Google and Microsoft fiercely compete to provide the best cloud options to their clients and to nonprofits, there are some other elements to consider when you think it’s time for your organization to move to the cloud. We’ll look at some of the solutions offered with different platforms and develop an approach around migrating.

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